| ชื่อตำแหน่งงาน |
: |
Duty Manager |
| ประเภทงาน |
: |
งานประจำ (Full time) |
| สาขาอาชีพ |
: |
โรงแรม/ท่องเที่ยว/สปา |
| ลักษณะงาน |
: |
แผนกต้อนรับ |
| ภาระงาน/หน้าที่ |
: |
Essential Duties and Responsibilities – (Key Activities of the role)
• Reports directly to and communicates with the Assistant Front Office Manager/Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Provides functional assistance and direction to all departments.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Responds to guest needs and resolves related problems
• Supervises and directs Guest Service and Reservations personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs and priority club guests receive special attention
• Inspects front of house and back of house regularly for cleanliness, risk management concerned, etc.
• Assist the Assistant Front Office Manager/Front Office Manager to drive the departmental goal
• Respond for driving Resort Up-Selling program in the Front Desk
• Assists Guest Service Officer in greeting, rooming, and sending off VIP guests.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Provides input for Front Office meetings.
• Promotes inter-hotel sales and in-house facilities.
• Checks billing instructions and monitors guest credit
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control
• Takes action with the Property Management Systems (PMS) in emergency situation.
• Fully conversant with all hotel emergency procedures.
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
|
| เพศ |
: |
ไม่ระบุ |
| ช่วงอายุ |
: |
20-35 |
| จำนวนที่รับสมัคร |
: |
1 อัตรา |
| ระดับการศึกษา |
: |
ปริญญาตรี |
| คุณสมบัติผู้สมัครงาน |
: |
Required Skills –
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Good writing skills
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving and organizational abilities
Qualifications –
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
Experience –
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
|
| อัตราเงินเดือน |
: |
- |
|
